Shipping & Returns
You may return most new, unopened items within 10 days of delivery. A restocking fee of 25% applies to all items. No restocking fee will apply if the return is a result of our error (you received an incorrect or defective item). The following applies to all returns:
No returns permitted if you ordered the wrong size. Items must be in resalable condition. All tags and labels must be attached. Item(s) must not have been worn, washed or altered. Customer is responsible for return shipping cost. Return packages must be marked "Return Item" on the package.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). All refunds are issued in the form of a cashiers check.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. A restocking fee may apply depending on the vendor. Contact us for more information.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International orders will require the buyer to pay full shipping costs. No returns or refunds will be accepted. All American Store reserves the right to refuse international orders. Free shipping applies to orders shipping in the Continental USA only. Please contact us at firstname.lastname@example.org to obtain information about international shipping costs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the manufacturer, shipping may take up to 6 weeks for delivery.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.